Refund policy
We have a 45-day fault replacement/repair policy from the date of posting your item.
To be eligible for a replacement/repair your item must be faulty and intact with no impact points. We Do Not Replace items cracked, broken or damaged from mis use, being dropped or from not following the Care / Recommended Use Instructions provided at purchase and described on our Website.
To start a return, you can contact us at designzdownunder@outlook.com, or message us on the "Contact Us" page, TikTok messages or Instagram messages.
If your return is accepted as a fault, we’ll send you a return shipping label, with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at designzdownunder@outlook.com.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
We Do Not accept "Change of Mind" Returns or Refunds. Our products have been custom created and tailored to a Customer's Request.
Exchanges
As most of our items are custom made there is a limited exchange policy. This will be assessed case-by-case if the situation arises. Tags must be intact, and item not used or worn.
Refunds
We will notify you once we’ve received and inspected your returned item. If we are unable to replace or repair your product, a refund will be processed. If a refund is processed, you’ll be refunded back to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at designzdownunder@outlook.com, or on the "Contact Us" page, TikTok messages or Instagram Messages.
Lost or Damaged Package from Postal Services If your package is lost or damaged when delivered please contact Australia Post and reach out to us. You automatically have up to $100 parcel protection cover with Australia Post. If your parcel exceeds this amount and you wish to have the additional parcel protection added to your shipping, please reach out to us.